About Lab Procurement Services

Some say customer service is going the way of the dodo. At LPS, we say it's alive and well! Read on to learn more, and find out about some innovative products at the same time...

Do you want great prices or do you want great service? It now seems that many companies have determined these two options to be mutually exclusive. Not the case, if you choose LPS as your partner!

Also, we showcase our new vendor, Hoefer Scientific Instruments.

Finally, CEO Max reports back on his recent trip - nice!

In this post we will take a look at how a product gets from the manufacturer to your lab, and how the final price you pay is governed by the many companies along that path that extract a profit.

Then we will take a look at what you can do to avoid the many ways big distributors get you to pay more for the goods you buy without sacrificing your valuable time and at no cost to you.

Lab Procurement Services manages the flow of goods so you can spend more time managing your lab.

Advantages of using a Lab Procurement Services company instead of a lab supply distributor (such as Avantor/VWR, Fisher Scientific) in terms of pricing, level of customer service, and volume of data/analytics provided.

Why do customers continue to buy from big distributors despite the fact that promised savings goals are rarely met?

Why must you deal with a sales rep to receive any discounts from (artificially inflated) published list prices?

● Prices go up year after year and savings goals promised are never delivered.

● Service levels go down, year after year. You are told you don’t buy enough to warrant an in-person sales rep. Some companies have even eliminated phone calls!

● Freight charges, fuel charges, handling charges and late payment penalties keep getting tacked on to your bill.

In my 50+ years of experience in the lab distribution business, the one thing that still mystifies me is chemical pricing. Specifically, how is the list price set and why is bargaining still the only way to arrive at a competitive price

Did you know that when you purchased goods on labproservices.com that you weren’t dealing with a lab supply distributor? If not, who were you buying from? You were actually buying from a hybrid Procurement Service Provider. What the heck is that, you ask?

We were informed recently that Hach no longer permits its distributors to sell their products to resellers. Hach is a Danaher Corporation company. Danaher owns a lot of premier brands including Beckman Coulter. In the life science sector, they have acquired Pall Life sciences as well as Cytiva (formerly GE Whatman) whose most recent revenue statement was $31.47 billion.