Some say that customer service is declining, while others say that there is still a need for customer service representatives:
- Declining levels
- Some say that customer service levels are declining across the United States, and that companies aren't providing adequate levels of service.
- Reduced resources
- Some companies are reducing resources, training, and automating support. This reduction could be due tohttps://www.labproservices.com/contact the difficulty of hiring and retaining customer service staff, and the high cost of training.
- Increased demand
- Customers have higher expectations for customer service due to the rise of e-commerce and the internet.
- Projected openings
- The Occupational Outlook Handbook projects that there will be about 365,300 openings for customer service representatives each year over the decade. These openings are expected to be due to workers leaving the labor force or transferring to other occupations.
- Future of customer service
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- Salesforce says that the future of customer service involves providing a personalized and connected experience, while still focusing on productivity and cost savings.
When the word “Service” is in the name of your business, customer service is not optional nor is it up for debate. LPS will always provide the highest level of customer service. Phones? We answer ours! Emails? We respond to ours. Chats? We respond and those are highly trained.
At LPS we do not compromise on customer service. Customer service is alive and well at LPS.
Product Spotlight - New Products from MTCBio
ProSeries™ Centrifuge Tubes
These Premium Centrifuge Tubes pack a laboratory staple with many new exclusive features you will love:
- FreezeTech™ Color-Changing Temperature Indicator Patch
- 20K x G max RCF on both 15mL and 50mL sizes
- Hi-Viz™ Graduations, with Maximum Freeze Capacity Line
- Eco-plastic racks that are “greener” than traditional foam racks
Strainer Caps For FACS
Our Strainer Caps for BD FACS machines is one of MTCBio’s very most popular product lines. Recently they released 3 new mesh sizes (20µm, 70µm, and 100µm) to be compatible with even more applications. The tubes and caps are guaranteed to work with all BD FACS instruments and are roughly half the price of BD’s consumables.
BowTie™ XL Autoclave Bags
Our BowTie autoclave bags are the only biohazard bag in the world to include a drawstring pull closure. This drawstring brings the ease and convenience of home garbage bags into the laboratory space. Our new XL size (PN A8003R) pairs perfectly with our new XL waste bin (PN A8002B).
As always, please contact us with questions or concerns, quote requests, or any other needs you may have. We're always happy to help!
