In this post, we discuss how we listen, understand, and fulfill our customers' needs by providing high-quality alternative products, and a best-in-the-business website.
Find out how our friends at ScanStore can help you with automating the seemingly endless volume of paperwork and documentation required for pretty much every laboratory task!
LPS can partner with your lab to get you the equipment you need, when you need it, at the best price, and in the most efficient manner!
In this post, we list the traits we think define a great supplier. See if you agree. Also, Max tells not one but two War Stories! Finally, we de-mystify how to select the right tip for your application and pipettor.
Read about a great product which is similar in price but much improved in features to a ubiquitous lab item. Also, Max relates yet another War Story, and we explain three different ways you can become an LPS customer - it's your option!
"What's in it for me?" is an easy trap to fall into, especially in an age of self-promotion. We are a distributor who will always treat you honestly and fairly, and stand ready, willing and able to help you navigate the market and get the most from your lab spend.
In this post, we discuss various "programmed selling" schemes that large companies use, and speculate on their value (or lack thereof). CEO Max also shares a "war story" about an interesting customer interaction. Finally, we share some of the many reasons to come to LPS with your lab supply needs.
In this post, we discuss the keys to success in our business:
- Say what you will do and do what you say - promptly.
- Treat every day as a learning experience, and your customers as your best teachers.
- Be honest with your customers, and treat them as you would like to be treated.
share a customer compliment about one of our awesome people, and provide some helpful information about avoiding unnecessary costs and delays in the shipping process.
CEO Max discusses a revolutionary instrument for measuring pH. Also, he provides some interesting information about sterile consumables, explains why LPS does not sell our products on Amazon, and raises concerns about potential tariffs and their impact on lab supply costs.
Check out this blog for a discussion about state and regional life sciences agreements. From the customer perspective, are they worth the price of a membership? Do they deliver value? What are the pros and cons?