Customer Communications

Between 1992 until 1997 CEO Max made annual trips to Russia as both the Gamma Counter product manager and as the product manager for software systems.

In this post, he will describe this amazing learning journey, and some of the truly unbelievable things he witnessed and people he met.

CEO Max is celebrating his emerald (55th) anniversary in the lab supply industry. Many changes have occurred during that time - you won't want to miss this one!

Lab Procurement Services provides access to equipment manufactured by many outstanding companies. In this post, we highlight two of our partners, ResinTech and Yamato Scientific.

We'll discuss a new company (with an old name) who can provide some hard-to-find equipment, and summarize our customer-friendly approach to working with you on a daily basis.

Find out how our friends at ScanStore can help you with automating the seemingly endless volume of paperwork and documentation required for pretty much every laboratory task!

In this post, we list the traits we think define a great supplier. See if you agree. Also, Max tells not one but two War Stories! Finally, we de-mystify how to select the right tip for your application and pipettor.

Read about a great product which is similar in price but much improved in features to a ubiquitous lab item. Also, Max relates yet another War Story, and we explain three different ways you can become an LPS customer - it's your option!

In this post, we describe an exciting development at partner company Simple Software. Also, Max relates a memorable War Story.

At LPS, we focus on the fundamentals like Harry Gordon Selfridge, John Wanamaker and Marshall Field did. We focus on the “blocking and tackling” that is basic to our business: treating our customers with respect, and treating every order like it is our order.

We will take a brief look at why customers no longer go through the bid process, and what they do instead. Has this change resulted in lower prices?