Customer Communications

Max shares the remarkable story of his 20-year pursuit of a solution to a tough mathematical problem. His journey took him all the way to Russia, and back to the US for some interesting and unexpected conclusions to the tale.

Check out this blog for a discussion about state and regional life sciences agreements. From the customer perspective, are they worth the price of a membership? Do they deliver value? What are the pros and cons?

Some say customer service is going the way of the dodo. At LPS, we say it's alive and well! Read on to learn more, and find out about some innovative products at the same time...

Do you want great prices or do you want great service? It now seems that many companies have determined these two options to be mutually exclusive. Not the case, if you choose LPS as your partner!

Also, we showcase our new vendor, Hoefer Scientific Instruments.

Finally, CEO Max reports back on his recent trip - nice!

Our pipet tip classification system helps eliminate guesswork when selecting the correct tip for your brand of pipettor.

How can LPS compete against the likes of Thermo Fisher and VWR? Many of our long-term clients know the answer: We communicate better

What is the optimal level of customer care?

The seller must know and understand his buyer’s needs intimately.

Buyers expect the seller to respond to their needs promptly (goal: immediately.)

Buyers expect someone on the selling end to be personally responsible.

The buyer/seller relationship, where possible should be on a first-name basis.

The seller should be looking out for the customer’s interests proactively.