Top 5 Pain Points

Top 5 Pain Points

In our experience, customers endure the greatest frustration when faced with the below obstacles to the smooth running of their labs

Price increases

  • Price increases that happen other than at the end of the year
  • Prices that increase with no reasonable explination
  • Price spikes due to tariffs (especially on goods sourced from China)
  • Price changes due to vendor takeover (new owners no longer honor prior owner prices)

Shipping charges and fees that far exceed the price of the item

  • Fuel service charges
  • Inflated shipping charges to increase vendors' profit margins
  • Drop ship fees
  • Minimum order fees
  • Hazmat charges
  • Blue Ice charges
  • Order processing fees

Life Science Reagents

  • Life sciences companies who only sell direct
  • Companies located outside the U.S. with documentation in poor English or another language
  • Lack of discount, even on items sold through major distributors
  • Shipping and handling charges that are very high, and non-negotiable
  • Exclusive items, requiring set up new vendors to get a single item

Quotations

  • Requesting a quote and receiving a retail price proposal
  • Waiting over 24-hours to receive a quote
  • Finding out who your representative is / reaching that person
  • Receiving quotes that come with no reference number or subsequently deemed “invalid”
  • Having to renew quotes with short expiration dates

Paperwork snafus

  • Invoice does not match quote
  • Credit memos or billing adjustments are frequently required
  • Credit card statements need to be reconciled
  • Duplicate documentation repeatedly requested, e. g., to ship chemicals to the same address
  • Invoice, packing slip, order confirmation are missing.

What are your pain points? At LPS, we specialize in eliminating your pain points! How can we help you?