In our experience, customers endure the greatest frustration when faced with the below obstacles to the smooth running of their labs
Price increases
- Price increases that happen other than at the end of the year
- Prices that increase with no reasonable explination
- Price spikes due to tariffs (especially on goods sourced from China)
- Price changes due to vendor takeover (new owners no longer honor prior owner prices)
Shipping charges and fees that far exceed the price of the item
- Fuel service charges
- Inflated shipping charges to increase vendors' profit margins
- Drop ship fees
- Minimum order fees
- Hazmat charges
- Blue Ice charges
- Order processing fees
Life Science Reagents
- Life sciences companies who only sell direct
- Companies located outside the U.S. with documentation in poor English or another language
- Lack of discount, even on items sold through major distributors
- Shipping and handling charges that are very high, and non-negotiable
- Exclusive items, requiring set up new vendors to get a single item
Quotations
- Requesting a quote and receiving a retail price proposal
- Waiting over 24-hours to receive a quote
- Finding out who your representative is / reaching that person
- Receiving quotes that come with no reference number or subsequently deemed “invalid”
- Having to renew quotes with short expiration dates
Paperwork snafus
- Invoice does not match quote
- Credit memos or billing adjustments are frequently required
- Credit card statements need to be reconciled
- Duplicate documentation repeatedly requested, e. g., to ship chemicals to the same address
- Invoice, packing slip, order confirmation are missing.
What are your pain points? At LPS, we specialize in eliminating your pain points! How can we help you?
